SocialLoopSocialLoopStart hosting →

Guide

Will you lose attendees if you switch from Eventbrite?

Updated . Every fee re-read on each company’s own page that day.

You lose only the buyers who find you through Eventbrite’s own search and recommendations; your regulars, your email list and your social followers follow your link wherever it points. So before you switch, measure that share: Eventbrite’s Traffic and Conversion report shows how many ticket buyers came from its marketplace, and asking your last 20 first-time guests how they found you confirms it. If a real share say Eventbrite, keep listing there.

Who could you lose, and how do you measure it?

The people at risk are buyers who would never have heard of you without Eventbrite. Everyone else reaches your event through a link you shared, and will follow the next link you share.

  1. In Eventbrite, open Reporting, then Event reports, and choose Traffic and Conversion. Run it for your last few events, or from Reporting in your account for several at once.
  2. Read the Eventbrite Marketplace channel: Search, Browse, Automatic Eventbrite Notifications and Eventbrite Promotions & Marketing are buyers Eventbrite found for you. Creator Event Links, Direct Traffic and your own email are buyers you brought.
  3. The report counts the last place a buyer was before buying, and its graph covers the last 30 days, so confirm it by asking: at your next event, ask the first 20 first-time guests how they heard about it.
  4. If the marketplace share is small, you can move. If it is a real share of your new guests, keep an Eventbrite listing for the next cycle and compare.

Read October 11, 2026: Eventbrite help: Traffic and conversion report

What moves with you, and what stays on Eventbrite?

Names and emails move: run the Attendees and Orders reports in Reporting, across every event at once if you like, and save them as CSV or Excel.

Orders, refunds and payouts stay with Eventbrite and its processor, and stored cards do not move, so anyone who pays you on a schedule enters a card again on the new checkout. Your followers on Eventbrite stay on Eventbrite.

You cannot redirect an eventbrite.com page, because it is not yours. Update every link you control instead: your website, social bios, newsletter footer and the QR codes on printed material.

Read October 11, 2026: Eventbrite help: download an Attendees report · Eventbrite help: combine reports across events

Can you email everyone you export?

Only the people who agreed to hear from you. An attendee export is a record of who bought, not permission to market to them; Eventbrite’s own Mailchimp integration syncs only attendees who agreed to marketing at checkout, and past attendees are not included.

Keep the agreement with the contact when you import, and email only those people. Everyone else hears about the move the way they heard about the event: through your social accounts, your website and in person at the next event.

Read October 11, 2026: Eventbrite help: Mailchimp integration

How do you move a recurring series without a gap?

  1. Let every date already on sale finish on Eventbrite; do not move half-sold events.
  2. Create the next date on the new platform before you announce anything, with the same name, day and start time.
  3. Announce the move once, plainly, with the one thing guests need to do, and repeat it in person at the next two events.
  4. Keep the Eventbrite listing for one more cycle, pointing people to the new page, and compare where first-timers came from.

What about members who already paid?

Honor what they paid: someone paid through March should not pay again in October. Start their membership on the new platform when the paid period ends, or give them a code for the months already covered, and say which in your message. Card details do not move, so each member enters a card once on the new checkout.

How do you keep being found by strangers?

Run both for one cycle, keep a public listing on Eventbrite or Meetup if they still bring new people, and list the event publicly on the new platform too. Promoters who earn a commission on what they sell are another way to keep reaching people who do not know you yet.

What should you check two weeks after the switch?

  1. Compare your exported list with who has bought or joined on the new platform.
  2. Contact the regulars who are missing, one by one, from your own account.
  3. Read where the new platform’s first-time buyers came from, and decide whether the Eventbrite listing still earns its place.
  4. Close the Eventbrite account only after your last event there and its refund window have passed.

What does moving to SocialLoop involve?

Moving to SocialLoop: import your exported list (CSV, Excel or Numbers) into My Network, one contact list across every event; recreate the next event and choose Set up as recurring to schedule the dates that follow; and set up paid tiers, billed monthly or yearly, for members to join. Importing a contact does not give you permission to email them, so email only the people who agreed. SocialLoop cannot move your Eventbrite orders or followers, there is no one-click event import, and its public event listings are not a marketplace the size of Eventbrite’s.

Questions hosts ask before leaving Eventbrite

Will you lose attendees if you switch from Eventbrite?

You lose only the buyers who find you through Eventbrite’s own search and recommendations; your regulars, your email list and your social followers follow your link wherever it points. So before you switch, measure that share: Eventbrite’s Traffic and Conversion report shows how many ticket buyers came from its marketplace, and asking your last 20 first-time guests how they found you confirms it. If a real share say Eventbrite, keep listing there.

I run recurring monthly events: will I lose attendees?

Rarely, if most guests are regulars. They come back because of the night, not the platform. Finish the dates already on sale, open the next date on the new platform, tell everyone at the event and in one message, and keep the Eventbrite listing for one more cycle to catch newcomers.

Most attendees find me on Eventbrite search: should I switch?

Not yet. If the Traffic and Conversion report and your first-timers both point to Eventbrite’s marketplace, that reach is what its fee buys. Keep selling there, build your own list from guests who agree to hear from you, and revisit when more of your buyers come through your own links.

My audience is my email list and socials: what changes?

Very little for your guests. They follow the link you send, so the move is a new checkout and a new event page. Update every link you control, email only the people who agreed to hear from you, and tell the rest on your social accounts.

I have under 50, 50 to 500, or over 500 attendees: does that change the answer?

Size changes the work, not the rule. Under 50, you can tell everyone in person and check them off by hand. From 50 to 500, run both platforms for one cycle and use the two-week check. Over 500, the marketplace share matters most, so read the Traffic and Conversion report for several events before deciding.

Switching for lower fees: is it worth it?

Only if you keep the buyers. On a $25 ticket with fees absorbed, Eventbrite takes $3.44, SocialLoop $2.40 and Ticket Tailor $1.88, a saving of $1.04 to $1.56 a ticket. Losing a single $25 buyer costs as much as the saving on 17 to 25 tickets, so measure the marketplace share first. Rates read October 11, 2026.

Switching to own my customer data: what can I export?

Eventbrite’s Attendees and Orders reports export as CSV or Excel, for one event or many, with each buyer’s name and email. What you cannot take is permission: you can email only people who agreed to hear from you.

Eventbrite isn’t bringing attendees: what now?

Then you are paying a marketplace fee for buyers you bring yourself. Confirm it in the Traffic and Conversion report, then move the next date to a platform that fits how you sell, and put the saving into what does bring people: your list, your regulars and promoters paid on what they sell.

How do I export a list of attendees from Eventbrite to Excel?

Open the event in Eventbrite, go to Reporting, then Event reports, choose Attendees and select Excel (.xls) as the file type; the file is then ready to download in the Exports tab. For several events at once, start from Reporting in your account instead.

Does Eventbrite send reminder emails?

Yes. For in-person events Eventbrite automatically sets up a reminder email that goes out 48 hours before the event; online events get three reminders, at 48 hours, 2 hours and 10 minutes. You can edit or delete it under Emails to attendees.

Can I transfer a ticket on Eventbrite?

Not from one account to another. A buyer can edit the order to put the ticket under someone else’s name and email, if the option appears, and the new attendee is emailed to claim it. A ticket bought by someone else has to be changed by the original buyer or the organizer.

Read October 11, 2026: Eventbrite help: Traffic and conversion report · Eventbrite help: download an Attendees report · Eventbrite help: combine reports across events · Eventbrite help: Mailchimp integration · Eventbrite help: the automatic reminder email · Eventbrite help: transfer tickets to someone else

How are these fees calculated?

Every figure is for one paid ticket in one order, bought with a US card, in US dollars, at each company’s published US rates read on its own pricing or help page on October 11, 2026. Each row links to the page we read.

Fees include everything taken from the ticket: the platform’s own fee, card processing and any service charge. Where a platform bills card processing separately through Stripe, we use Stripe’s standard US rate of 2.9% + 30¢. Where processing is bundled into the platform’s fee (Addmi, Posh, TicketLeap’s 3% transaction fee), nothing is added.

“Host keeps” assumes the host absorbs every fee, so the guest pays exactly the ticket price. “Buyer pays” is the checkout total when the fees are passed to the buyer instead; for platforms that bill Stripe separately it adds the platform fee and the processing fee on the ticket price, and the processor may charge a few cents more on the larger total.

Eventbrite’s US fee is 3.7% + $1.79 per ticket plus 2.9% processing calculated on the total order, including the service fee when the buyer pays it. SocialLoop’s figures are the live checkout’s: a 5% platform fee on every plan and 3.4% + 30¢ card processing; when fees are passed on, a 50¢ service charge and a $1 minimum platform fee per order.

Each fee is computed exactly and rounded to the cent once, at the end. Subscriptions, sales tax and currency conversion are not included unless a row says so. Rankings count only platforms any host can use with no subscription: Zeffy (registered nonprofits only), Luma Plus (a subscription) and prepaid Ticket Tailor credits are shown but not ranked.

What changed on this page?

  • Updated : Re-read every rate on each company’s own page. Added Ticket Tailor (85¢, or from 30¢ prepaid, read from its US-dollar price table), TixFox, Humanitix and Hi.Events to the fee calculator, and Addmi, Who’s In, TicketLeap, Posh and Zeffy to the comparison tables. Our earlier tables left Ticket Tailor out because we had not read its US-dollar rate.
  • Updated : Corrected our Eventbrite buyer totals: Eventbrite charges its 2.9% on the whole order, service fee included, so a $25 ticket costs the buyer $28.52 (we showed $28.45) and a $20 ticket $23.18 (we showed $23.11). Eventbrite’s fee on a $25 ticket absorbed is $3.44 (we showed $3.45, a rounding error).

Related answers