Support
We're here to help you run a great event.
Whether you're setting up your first event or running a full production, a real person reads every message. Email is the fastest way to reach us, and most questions are answered within one business day.
Email us
For anything at all — a question, a bug, a refund, an account issue — write to support@socialloop.ai. It helps to include your event link and a short description of what you were trying to do.
Find an answer now
- Help center — step-by-step answers on tickets, fees, payouts, memberships and check-in.
- Frequently asked questions — quick answers to the most common questions.
- Documentation — how ticketing, guest lists, promo codes, affiliates, and the production tools work.
- Hosting guides — craft-level guides on running real-world events well.
Developers & AI connectors
SocialLoop can be run end-to-end from an AI assistant or your own code. If you're building on our API or connecting the MCP server (for Claude, ChatGPT, or another client):
- MCP / AI connector docs — connect SocialLoop as a tool in your AI assistant.
- API documentation — the full REST contract.
- For integration or connector questions, email support@socialloop.ai and mention the platform you're connecting from.
Account & billing
You can manage your plan, payment method, and payouts from inside the SocialLoop app under your account settings. If you need help with a charge, a payout, or closing your account, email support@socialloop.ai and we'll take care of it.
Trust, privacy & security
Your data and your guests' data are handled carefully. To report a security issue, see our security policy or email support@socialloop.ai. You can also read our Privacy Policy and Terms.
Company
- Email: support@socialloop.ai
- Company: SocialLoop Experiences Corporation
- Website: socialloop.ai