Privacy Policy

1.1 Information You Provide

• Account Information: When you create an account, we collect your phone number (used for authentication), first name, last name, username, profile photo, and city.
• Email Address: An address you provide for your account, account recovery, event communications, or email subscriptions you choose.
• Communication Preferences: Your email subscription and activity-sharing choices, the organizer or community they apply to, and records of permission and withdrawal, including when and how the choice was made.
• Event Information: When you create events, we collect event details including name, description, date, time, location, venue, images, and ticket pricing.
• RSVP and Ticket Purchases: When you RSVP to events or purchase tickets, we collect transaction details including your name, contact information, and payment information (processed by our third-party payment processor, Stripe).
• Communications: Any messages, feedback, or support requests you send to us.
• Contact Information for Event Invitations: Event organizers may provide contact information (such as names and phone numbers) of individuals they wish to invite to their events through the SocialLoop platform.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, events viewed, search queries, and interaction timestamps. To understand which public guides help people get started, we use local storage and a first-party cookie shared between socialloop.ai and help.socialloop.ai to keep a browser reference for up to 30 days and connect the public page, referring website and campaign tags to completed signup or messaging actions. Prefilled texts may include a page reference; a conversation is counted only after you send it. Attribution records are scheduled for deletion after 90 days. We honor browser Do Not Track and Global Privacy Control signals for this measurement.
• Location Data: City-level location information to show you relevant local events. We do not collect precise GPS location without your explicit consent.
• Push Notification Tokens: If you enable push notifications, we store your device token to deliver event reminders and updates.

1.3 Information from Third Parties

• Authentication Providers: If you sign in via phone number, we receive your verified phone number from Firebase Authentication.
• Payment Processors: Stripe provides us with transaction confirmations and limited payment details (last four digits, card brand) but we never receive or store your full payment card numbers.

1.4 Optional Device Contact Sync

Contact sync is optional. If you choose to sync and allow contact access through iOS, the app reads the names and phone numbers of contacts with phone numbers that iOS permits it to access. This is a bulk import of those accessible contacts, including people who do not use SocialLoop; it is not limited to people you individually choose to invite. Before each manual sync, a separate disclosure asks whether you want to upload your contacts. You can decline and continue without syncing. iOS contact access and permission to upload contacts are separate choices. The contact import does not read address-book email addresses, postal addresses, notes, birthdays, or contact photos.

We upload and store contact names, normalized phone numbers, and phone-number hashes on our servers using Firebase (Google), associated with your account. Hashes are used to match phone numbers with existing SocialLoop accounts; we do not store only hashes. Matches may add the existing member's name and profile information to your contact list. We use these records to find people you know, identify mutual connections, manage your contact list, and support invitations you choose to make. We also record some social-connection interactions for product analytics, such as following another member back; these records can include that member's account identifier and profile name.

Beginning with iOS build 3.105.4, app analytics continue for product improvement, with advertising storage, use of personal data for advertising, and ad personalization disabled. These builds do not include advertising-identifier support. The Analytics property remains linked to Google Ads with personalized advertising enabled; data collected by earlier app builds may remain eligible for advertising measurement and personalization. The controls apply to analytics collected by these builds and do not erase information previously collected.

Earlier versions could copy imported contact information into a separate internal index used for contact search and social-connection analysis across accounts. We have stopped adding device contacts to that index and disabled access to it from the app and our admin browsing tools. Closing this index does not by itself erase older copies, which remain under restricted access until removed. See Section 7.5 for contact-access and deletion choices, including account-linked legacy records.

The app may keep an on-device contact snapshot containing names, phone numbers, identifiers, and phone labels. In iOS version 3.105 and later, signing out clears that local snapshot.

Syncing contacts is separate from choosing someone to invite and does not provide those people's permission to receive marketing messages.

2.1 Email Communications

We use your email address to deliver account verification and recovery messages, security notices, ticket receipts, RSVP confirmations, and service updates about your bookings. Communities you join, including through event registration, may send newsletters, announcements, offers and future-event invitations to your account email unless you turn community email off. A saved email choice or unsubscribe takes priority. Messages identify the sending community and include an unsubscribe link. Membership in one community does not subscribe you to others.

Community email uses an opt-out model where applicable law permits. Organizers must obtain additional consent where the recipient’s local law requires it. You can turn email off in community settings or unsubscribe from a marketing email without losing your membership or ticket. Marketing-text consent is separate and is never inferred from email eligibility.

2.2 Checkout Reminders and Optional Activity Sharing

When your email permission covers the message and you have enabled optional event-activity sharing, we may use your signed-in event visits and checkout attempts, including their timing and recorded outcomes, to send a reminder about an unfinished ticket booking on behalf of that event's organizer. We check whether you have completed the booking and whether your permissions still allow the reminder before sending it.

Activity sharing is off until you choose it and does not itself subscribe you to email or texts. Each organizer can access shared activity for their own events from the last 90 days. You can turn sharing off in Privacy & preferences. Turning it off stops use of that shared activity for organizer profiles and campaign audiences; necessary ticket and payment records are retained as described below.

4.1 What We Send

We use the permission recorded for each type of message. Event-text permission covers:

• Event reminders and updates for events you've RSVP'd to
• RSVP and ticket purchase confirmations

A community Text updates subscription covers recurring community news, announcements and invitations to future events from the named community, including promotional invitations. One subscription covers those ongoing messages until you turn it off; it does not enroll you in other communities. Each community message identifies the community and SocialLoop. Verification and security texts support account actions you request.

Community text subscriptions require an explicit agreement in the subscription form. After checkout, the visible community’s text choice may start selected; it remains an unsaved draft until you press Agree & subscribe to marketing texts. Closing or skipping the prompt does not subscribe you. We retain the community, destination number, channel choice, timestamp, enrollment source and disclosure wording and version to document that permission and honor changes. Email and text choices are managed separately. Creating an account, buying a ticket or accepting this policy alone does not grant community-text consent. See Community text updates.

4.2 How Phone Numbers Are Collected

Phone numbers are provided through the SocialLoop platform when users create accounts, register for events, accept invitations, or join event communities. Event organizers may also provide contact information for individuals they wish to invite to their events. Receiving or storing a contact's phone number does not itself authorize a text invitation; SMS delivery uses the recipient's recorded permission and current opt-out status.

4.3 How Phone Numbers Are Used

We use phone numbers to deliver account and event notifications and, where you separately opt in, updates from communities you choose. We do not sell, rent, or share phone numbers with third parties for their marketing purposes. Phone numbers are shared with our SMS delivery provider, Twilio, solely for the purpose of delivering messages on our behalf.

SMS opt-in and consent are never shared. The mobile information and SMS consent you provide to SocialLoop — the fact that you opted in to receive text messages, and the phone number you opted in with — are not shared, sold, or rented to any third party or affiliate for their own marketing or promotional purposes. This category of data is excluded from any other information-sharing described in this policy.

4.4 Message Frequency and Rates

Message frequency varies based on your event activity. You may receive up to 15 messages per month depending on event invitations and reminders. Message and data rates may apply. Supported carriers include all major US carriers.

4.5 Opt-Out, Help, and Re-Subscribe

• Opt-Out: Reply STOP to any SMS message to unsubscribe from all future messages from that sending number. SocialLoop also pauses event and community texts across the platform. You will receive a one-time confirmation message.
• Help: Reply HELP to any SMS message for support information, or contact us at support@socialloop.ai.
• Re-Subscribe: Reply START in the same conversation to clear that sending number's opt-out. Other opt-outs and saved community preferences still apply; START does not create a new subscription.

Opting out of SMS does not affect push notifications or email communications, which can be managed separately through app settings and email unsubscribe links. To stop only one community’s updates, use My membership → Manage membership. Your membership and other communities are unchanged.

4.6 Texting SocialLoop (our AI)

You can text SocialLoop, our AI, by iMessage or SMS at +1 (213) 852-2046. You start the conversation; sending the first message is your opt-in, and our first reply tells you that SocialLoop is an AI.

• What we keep. We store your messages, SocialLoop's replies, and what you ask SocialLoop to remember (for example your city or the kinds of events you like) so it can help you over time. Message content is encrypted before it is stored. Photos you send are kept so they can be used, for example as an event cover; location and camera details are removed from them.
• How it is used. To answer you and to carry out what you ask, such as finding events, RSVPs, or managing events you host, with your account's permissions. Actions that publish, send to other people, or involve money wait for your explicit confirmation.
• Who processes it. Your messages are processed by the AI model providers we use (currently OpenAI and Anthropic) to write replies, and delivered by our messaging provider (Sendblue). Where a provider lets us choose, we ask it not to store your conversation. We do not sell your messages or use them for advertising.
• Introductions. SocialLoop only introduces you to someone if you both say yes, and only shares what you agreed can be used for matching.
• Your choices. Text DELETE to erase our conversation and what SocialLoop remembers (photos you sent are erased unless they became an event cover). Text STOP to stop all messages. Your conversation is included in your account data export and is erased when you delete your account. Access by our team is limited and logged.

7.1 Access and Update

You can access and update your profile information at any time through the SocialLoop app settings.

7.2 Delete Your Account

You may request deletion of your account and associated data by contacting us at support@socialloop.ai. We will process your request within 30 days.

7.3 Opt-Out of Communications

• Push Notifications: Manage through your device settings
• SMS: Reply STOP to any message
• Marketing Email: Use the unsubscribe link in a marketing email. The unsubscribe page explains whether your choice applies to that sender or all organizers. You can also manage organizer email subscriptions in Privacy & preferences, and community subscriptions in that community's notification preferences.

Unsubscribing from marketing does not cancel your account, tickets, or memberships. We may still send necessary account, security, payment, and booking communications. Email, text-message, and activity-sharing choices are managed separately.

7.4 California Residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we collect, (b) request deletion of your data, (c) opt out of the sale of personal information (we do not sell your data), and (d) non-discrimination for exercising your privacy rights. To exercise these rights, contact us at support@socialloop.ai.

7.5 Device Contacts

You can skip contact sync and continue using SocialLoop. You can also change SocialLoop's contact access in iOS Settings. Reducing or revoking access limits future access to your address book; it does not by itself erase information already uploaded to our servers or recall a write already sent. Deleting your account removes contact records stored under that account. It also removes legacy index entries linked to your account identifier and the entry for your verified account phone number. This cleanup does not delete independent producer contact lists.

To request removal of imported contact information, including information about you that another person provided, contact support@socialloop.ai. Tell us that your request concerns imported contacts so we can identify the relevant account and separately stored records.